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Clinical Services:

Clinician Services

Clinician Services

CareBPO understands keeping clinicians focused on patients is your objective because 1 minute of physician downtime can equal up to $1000 of lost revenue in the Operating Room. Our industry leading 24/7/365 clinical service desk and continuous support for training and monitoring the use of clinical applications systems to help providers spend more time focusing on patients and less time on IT. We have the ability to solve a clinician’s problem at the first call; for one hospital we increased First Call Resolution from 52% to 73% resulting in $304,000 saved for a client with less than 3000 contacts a month. And our Clinician Satisfaction metric consistently averages 95%.

  • Clinical Application Support
  • Clinician On-Demand Education and Training
  • Clinical Concierge – – In a single month, our concierge service removed the number of calls to the service desk by 99.28% from an Operating Room, ICU, Radiology lab, NICU/PICU, etc. during our concierge onsite hours.
  • Clinical Informatics Support
  • Clinical Service Desk 24/7/395
  • Go-live and Command Center
  • Account Provisioning Support
  • On-site Technology Support

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