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Home Health And Hospice:

Service Desk

Service Desk

Because Home Health and Hospice care providers focus on patients, not the computer, CareBPO's Clinical Service Desk delivers the best of class support they need 24/7/365. Our single-point-of-contact desk is staffed with clinical and technical experts in industry-leading Electronic Health Records (EHR) systems for greater efficiency, reliability, and cost savings. CareBPO's broad understanding of applications used by clinicians means when they seek support, clinicians can reach a single point of contact and receive the help they need immediately, saving them time and allowing them to continue doing what matters most.

  • Password Resets
  • Visit Workflow (how-to) [field staff]
  • Order Entry Help [field staff]
  • Device Setup [pre-configured]
  • Start of Care assistance for Field and Office staff
  • Migrate Between Training and Production Environments
  • Documentation (how-to) [field staff]
  • Mobile Device Management, Activations and Setup Services
  • Scheduling Workflow [office staff]
  • Start of Care [office staff]
  • Citrix Troubleshooting
  • Entering Referrals [office staff]
  • Verifying Payor & Eligibility [office staff]
  • Transition Visits [office staff]
  • Printing Troubleshooting
  • Mobile Device Connectivity Troubleshooting
  • Mobile Device Hardware Troubleshooting
  • Mobile Device Software Troubleshooting
  • Bereavement Workflow [office staff]
  • Database Syncing Issues [field staff]
  • Device Swaps
  • Asset Management

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